Pre-sales
questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money,
on their web site?
A. Yes, we allow sites to have commercial
advertisements.
Q. What forms of payment do you accept?
A. We will get things rolling on a verbal
agreement and send you an invoice that is
payable with Cash, Check, or Money Order.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red
Hat 9.0
Q. Is tax included with my monthly or yearly
plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you
have a demo?
A. The control panel we use is called Cpanel. A
demo of Cpanel can be found here
Login with the username demo, and the password
demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q.
Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup automatically
within 15 minutes of ordering.
Q.
Are there any hidden costs, or setup fees?
A. No
Q.
Do you offer telnet or shell access?
A. No due to security reason's we do not offer
telnet or shell access.You are still able to
unzip files on the server using our file manager
as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's
within CPanel.
DNS
Q. How long does it take to get my
domain working?
A. It usually takes 24-48 hours for a domain to
fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have
lost your welcome email you can email us
requesting your dns.
Control
panel
Q. Do you have a manual for our
control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q.
Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control
panel and click "domain management"
inside of domain management you will see a place
to manage and add sub-domains.
FTP
Q. It's not letting me upload my files what's
wrong?
A. Make sure you are uploading to the right web
directory which is the public_html folder.
Q.
Why doesn't my ftp password change when I change
my Cpanel password?
A. Please allow 24 hours for your FTP password
to sync with your Cpanel password.
Paths
Q. What is the path to my users
files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q.
What is the path to curl?
A. The path to curl is /usr/bin/curl
Q.
What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q.
What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q.
How do I create email accounts?
A. To create an email account login to your
control panel and click add/remove email
account's.
Q.
What do I put for both incoming and outgoing
mail server?
A. For both incoming and outgoing mail server
put mail.yourdomain.com
Q.
Where do I go to check my emails using my
browser?
A. yourdomain.com/webmail/
Q.
How can I setup webmail to go directly to horde,
neomail or squirrel mail?
A. Login to the one you prefer to use after
doing so copy the entire url from your address
bar. You will not login to your cpanel and
create a subdomain to go to the address you just
copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the
server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q.
How do I create databases and manage them?
A. Login to your cpanel and click MySQL
Databases. After your database is created you
can manage it from phpmyadmin. This can be found
at the very bottom of the MySQL page.
Software
Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q.
What version of MySQL are you using?
A. We are using version 4.0.15
Q.
What version of cpanel are you using?
A. Our servers automatically stay up to date
with the most recent stable Cpanel version.
Billing
Q.
How do I get the 30 day money back?
A. Simply email us your username, password, and
why you wish to cancel within thirty days, and
we process your refund in less then 24 hours.
Q.
How do I make a payment?
A. All online payments are recurring. Your
payment will automatically be deducted.
Q.
How do I stop billing?
A. If you wish to close your account simply
email us your username, password, and why you
wish to cancel. You must also include "I
give you permission to delete my website and all
of it's content."
SSL
Q.
What is the difference between shared ssl and
private ssl?
A.
A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com
in the address bar.
Q.
How do I purchase a private ssl from you and
what type is it?
A.
Please email us to do so.
Q.
Whats the path to the free shared ssl?
A.
We need to activate the shared ssl on each site
manually that will require it.
Q.
I'm going to purchase my own ssl what do I need
to know?
A.
Our servers are Apache + Mod SSL If you require
assistance from us to install it there will be a
$30.00 installation fee.
Q.
How do I transfer a ssl?
A.
Every place that sells ssl's has a different
transfer procedure. You will need to ask the
supplier you purchased it from.
Subdomains
Q.
READ THIS BEFORE SETTING UP A SUBDOMAIN!
A.
To create a sub domain cpanel asks for the name
you wish to use. MAKE SURE the subdomain name
you give it doesn't have a folder already named
that name. If it does the sub will not work.
Example... I want to create the subdomain
test.hostgator.com so my sub name is going to be
test. If I already have a folder in my ftp named
test I need to delete it or rename it to
something different before I create the
subdomain with the test name from cpanel.
Q.
What is a subdomain?
A.
www.domain.com is a domain name. A subdomain is
anything that replaces the www in a domain name.forum.aol.com
is a subdomain. www.forum.aol.com is not a
subdomain.
Addon
Domains
Q.
What is an addon domain?
A.
An addon domain is a fully functional domain
that will work out of a folder in your main
sites ftp.
Q.
READ
THIS BEFORE SETTING UP AN ADDON DOMAIN!
You
cannot create an addon domain if your dns hasn't
proprograted to the server already. So after you
change the sites dns you are trying to add you
will need to wait 24-48 hours before attempting
to create your addon domain.
A.
There are three fields cpanel asks for when
creating an addon domain.
1.
"New Domain Name:"
You will put in the newdomain.com do not put www
in the name!
2.
"Username/directory/subdomain
Name:" This will be the folder cpanel
creates in your main accounts ftp. MAKE SURE
that the name you give it doesn't already have a
folder. Example... If you want to give it the
username chris. You cannot have a folder in your
account named chris already. If you do and still
try creating the username for the addon domain
to be chris you will mess a lot of things up!!!
3.
"Password:" fill in
any password you want here.
Q.
Help I added an addon domain why did it say
subdomain added?!!?
A.
It creates it as a subdomain by creating the
folder within your main sites ftp. Please ignore
this! It is a fully functional domain name. It
is only called a subdomain when in fact it is an
addon domain
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